Mathis Poser

2023

Banerjee, D., Poser, M., Wiethof, C., Subramanian, V. S., Paucar, S., Bittner, E. A. C., Biemann, C. (2023). A System for Human-AI Collaboration for Online Customer Support. In: 37th AAAI Conference on Artificial Intelligence.

Lewandowski, T., Poser, M., Kučević, E., Heuer, M., Hellmich, J., Raykhlin, M., Blum, S., & Böhmann, T. (2023). Leveraging the Potential of Conversational Agents: Quality Criteria for the Continuous Evaluation and Improvement. In: 56th Hawaii International Conference on System Sciences (HICSS).

2022

Li, M. M., Peters, C., Poser, M., Eilers, K., & Elshan, E. (2022). ICT-enabled Job Crafting: How Business Unit Developers Use Low-code Development Platforms to Craft Jobs. In: 43rd International Conference in Information Systems (ICIS). accepted for publication.

Wiethof, C., & Poser, M., & Bittner, E.A.C. (2022). Design and Evaluation of an Employee-Facing Conversational Agent in Online Customer Service. In: Pacific Asia Conference on Information Systems (PACIS) 2022.

Poser, M.; Küstermann, G. C., Tavanapour, N., & Bittner, E.A.C. (2022). Design and Evaluation of a Conversational Agent for Facilitating Idea Generation in Organizational Innovation Processes. In: Information Systems Frontiers. Link

Poser, M., Wiethof, C., & Bittner, E.A.C. (2022). Integration of AI into Customer Service: A Taxonomy to Inform Design Decisions. In: 30th European Conference on Information Systems (ECIS).

Poser, M., Wiethof, C., Banerjee, D., Subramanian, V.S., Paucar, R. & Bittner, E. A.C. (2022). Let’s Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service. In: 17th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Best Student Paper Award.

Poser, M., Hackbarth, T., & Bittner, E. A. C. (2022). Don’t Throw It Over the Fence! Toward Effective Handover from Conversational Agents to Service Employees. In: 24th International Conference on Human-Computer Interaction (HCII).

2021

Poser, M., & Bittner, E. A. C. (2021). (Re)Designing IT Support: How Embedded and Conversational AI Can Augment Technical Support Work. In: 42nd International Conference in Information Systems (ICIS).

Poser, M., Singh S., & Bittner, E. A. C. (2021). Hybrid Service Recovery: Design for Seamless Inquiry Handovers between Conversational Agents and Human Service Agents. In: 54th Hawaii International Conference on System Sciences (HICSS), AIS Virtual Conference.

2020

Poser, M., & Bittner, E. A. C. (2020): Hybrid Teamwork: Consideration of Teamwork Concepts to Reach Naturalistic Interaction between Humans and Conversational Agents. In: International Conference on Wirtschaftsinformatik (WI), Potsdam, Germany.

2019

Poser, M., Küstermann, G. C., Bittner, E. A. C., Casper, A., Kulus, D., & Lieven, C. (2019): Werkzeuge für digitale Beteiligung. In: Bittner, E. A. C., Leimeister J., Krcmar H., Lieven, C., Niering, P., & Peters, C. (Eds.), Civitas Digitalis - Digitale und Crowd-basierte Dienstleistungssysteme zur Schaffung zukunftsfähiger und lebenswerter Lebensräume 2020. Handlungsbroschüre zum Verbundforschungsprojekt, pp. 45-87, ITeG Technical Reports, Vol. 8, Kassel, Germany: Kassel university press.

Tavanapour, N., Poser, M., & Bittner, E. A. C. (2019): Supporting the Idea Generation Process in Citizen Participation - Toward Interactive Systems with Conversational Agents as Facilitator. In: 27th European Conference on Information Systems (ECIS). Stockholm-Uppsala, Sweden.

Poser, M., Küstermann, G. C., & Bittner, E. A. C. (2019): Citizen E-Participation: Bringing the "E" to Facilitated Workshops. In: 52nd Hawaii International Conference on System Sciences (HICSS). Maui, USA.