Digital and Crowd-based Service Systems for the Establishment
of Sustainable and Liveable Living Enviroment
Digitalization for an extended range and depth of participation in civic participation
The isolation of individual social strata, the acceleration of social change and pace of life represent growing challenges for municipalities and call for changes. To transform cities to sustainable, adaptable, and livable environments, the digitalization of everyday life and the transformation towards a civil society with a strong need for dialogue, self-realization and cooperation, offer untapped potentials. In particular, an increasing willingness to participate in the creation and provision of services (co-creation) and the sharing of resources and offers (sharing), combined with digital networking, provide the opportunity to create new, needs-oriented and high-quality services, infrastructures, and projects. These can strengthen the community, involve citizens productively, meet their needs, counteract negative effects of demographic development and thus create a more liveable and future-oriented living environment and work space.
Objective of the Project
Innovative services for ‘Smart Cities’ are one way of dealing with these diverse challenges in cities. Based on integrated ICT technologies, opportunities of value creation are supported. The active participation of citizens is fostered to make the provided services user and customer specific, safe, reliable and available in high quality. Simultaneously, the quality of life of the citizens as well as the competitiveness of urban economy should be permanently increased.
The Civitas Digitalis solution consists of three partial solutions and is developed and piloted iteratively:
(1) The citizens’ sensor provides a web-based participatory network for the collection and generation of new service ideas and the potential for improvement of existing services.
(2) IT-supported processes and techniques for joint co-creation (on-site and platform-based) are tested by the city, service companies and citizens for the innovation process building set.
(3) Finally, the Civitas Digitalis platform brings together the results in an integrated Internet platform and, thereby, enables the full implementation and control of co-creation and co-production to the development, improvement and transformation of innovative, high-quality services for the smart service city of the future.
Role of WISTS
Prof. Dr. Bittner is the coordinator of the Civitas Digitalis project. The scientific work of WISTS focuses on the development of methods, tools and processes for IT-supported local co-creation. Furthermore, WSITS is responsible for the Civitas Digitalis solution including the usage and introduction concepts as well as the piloting phase conducted with Freie und Hansestadt Hamburg. The achievement of objectives in the project is ensured by the systematic accumlation of knowledge about participation, interaction and co-creation in participation processes and the continuous evaluation of the developed solutions with regard to process flow, effectiveness and efficiency.
University of Hamburg, Work Group, Information Systems, esp. socio-technical system-design, Prof. Dr. Eva Bittner, E-Mail: bittner"AT"informatik.uni-hamburg.de<br /><br />(bittner"AT"informatik.uni-hamburg.de)
- University of Kassel
- City of Kassel
- Free and Hanseatic City of Hamburg
- fortiss GmbH
- Duration: 1st February 2017 to 30th April 2020
- Project Management : Prof. Dr. Eva Bittner
- Third-Party Donors: Federal Ministry of Education and Research, Projektträger Karlsruhe
- Funding Code of UHH: 02K15A051