Disputation von Matthis Poser am 17.07.2023, 09:30 Uhr

17. Juli 2023, von Reinhard Zierke

Einladung zur hochschulöffentlichen Disputation im Rahmen des Promotionsverfahrens von Mathis Poser

Titel der Dissertation: Hybrid Service Delivery - Purposeful Integration and Design of Artificial Intelligence for the Automation and Augmentation of Online Service Encounters

The ability of artificial intelligence (AI) to perform cognitive activities in service can optimize the delivery of intangible online services. Automating or augmenting text-based service encounters therefore offers value creation potentials for companies. However, on the one hand, automation of service encounters still leads to service failures due to the limited capabilities and competences of AI. On the other hand, collaboration between AI and service employees in augmented service encounters requires improvement. To address these challenges, this dissertation provides knowledge for the human-centered design of AI-based solutions and its integration into work systems for the delivery of hybrid online services. The presentation will be given in German.

Datum und Uhrzeit: >Montag, 17. Juli 2023 um 09:30 Uhr
Ort: Informatikum, Raum C-221
Betreuer: Prof. Dr. Eva Bittner

Prof. Dr. Matthias Rarey
Vorsitzender des Fachpromotionsausschusses Informatik