Dr. Christina Wiethof
Ehemalige wissenschaftliche Mitarbeiterin
bis 2022
Anschrift
Publikationen
2022
Wiethof, C., & Poser, M., & Bittner, E.A.C. (2022). Design and Evaluation of an Employee-Facing Conversational Agent in Online Customer Service. In: Pacific Asia Conference on Information Systems (PACIS) 2022.
Wiethof, C., & Bittner, E.A.C. (2022). Toward a Hybrid Intelligence System in Customer Service: Collaborative Learning of Human and AI. In: 30th European Conference on Information Systems (ECIS).
Wiethof, C., Roocks, T., & Bittner, E. A. C. (2022). Gamifying the Human-in-the-Loop: Toward Increased Motivation for Training AI in Customer Service. In: 24th International Conference on Human-Computer Interaction (HCII).
Poser, M., Wiethof, C., & Bittner, E.A.C. (2022). Integration of AI into Customer Service: A Taxonomy to Inform Design Decisions. In: 30th European Conference on Information Systems (ECIS).
Poser, M., Wiethof, C., Banerjee, D., Subramanian, V.S., Paucar, R. & Bittner, E. A.C. (2022). Let’s Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service. In: 17th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Best Student Paper Award.
2021
Wiethof, C. & Bittner, E. A. C. (2021). Hybrid Intelligence - Combining the Human in the Loop with the Computer in the Loop: A Systematic Literature Review. In: 42nd International Conference on Information Systems (ICIS), Austin and the World 2021.
Wiethof C.; Tavanapour, N. & Bittner, E. A. C. (2021). Design and Evaluation of a Collaborative Writing Process with Gamification Elements: Toward a Framework for Gamifying Collaboration Processes. AIS Transactions on Human-Computer Interaction, 13(1).
Wiethof, C.; Tavanapour, N. & Bittner, E. A. C. (2021). Implementing an Intelligent Collaborative Agent as Teammate in Collaborative Writing: Toward a Synergy of Humans and AI. In: 54th Hawaii International Conference on System Sciences (HICSS). Held virtually.
2020
Wiethof, C.; Tavanapour, N. & Bittner, E. A. C. (2020): Design and Evaluation of a Collaborative Writing Process with Gamification Elements. In: 28th European Conference on Information Systems (ECIS). Held virtually.